Shipping Policy – THE STOCKROOM

Effective Date: 17 October 2026

This is the official shipping policy for THE STOCKROOM LIMITED, the small home-grown indoor aromatherapy brand based in Christchurch, New Zealand, whose mission is to wrap your space in soft, long-lasting natural scents that turn every quiet moment at home into gentle, warm relaxation. All delivery rules outlined in this policy apply to every order placed through our e-commerce website www.thestockroomltd.com, covering our full catalog of indoor fragrance products, car aromatherapy blends, adjustable brightness diffusers, and all other new arrivals that carry the unmistakable New Zealand calm drawn from manuka, native fern, and soft coastal salt air. If you have any questions, tracking inquiries, or special delivery requests related to your order, you may reach our dedicated shipping support team via the following official channels at any time:

Full Legal Entity Name: THE STOCKROOM LIMITED
Official Website: www.thestockroomltd.com
Contact Email: rivet@thestockroomltd.com
Physical Postal Address: 55c Twin Parks Rise, Papakura, 2110, New Zealand
Contact Telephone: +64 9 578 5099‌

1. Order Processing Timelines

All orders placed on our website will be reviewed and processed within 1 to 2 full working days after successful payment confirmation. Our team manually inspects every essential oil blend, adjustable diffuser unit, and car aromatherapy product before packaging to ensure every item dispatched matches our strict quality standard for long-lasting, balanced, soft scents that fit your perfect cozy space. We do not process orders on public New Zealand national holidays or weekends, which will push your order processing start date to the next following working day. You will receive a formal confirmation email sent to your registered email address immediately after your order passes our pre-dispatch quality check, which will include a unique order tracking number you can use to monitor your shipment progress in real time.

For customers who leave special delivery notes during checkout, our team will make all reasonable efforts to accommodate your requests as long as they do not conflict with our courier partners’ standard delivery protocols. If we identify that any requested special handling cannot be fulfilled before shipment, we will contact you via phone or email within 24 hours to discuss alternative arrangements that work for both parties.

2. Shipping Rates & Delivery Timelines for New Zealand Domestic Orders

We offer multiple shipping options for all customers located across New Zealand, to make sure you can get your new aromatherapy products and turn your living room, bedroom, quiet work corner, or daily commute into a small refreshing escape as soon as possible:

‌Standard Ground Shipping (Free for all orders over NZD 79)‌: For orders under NZD 79, a flat shipping rate of NZD 5.99 will be applied at checkout. This delivery service covers all mainland New Zealand locations, with estimated delivery windows of 3 to 5 working days after dispatch. Rural delivery addresses will have a small 2 working day extension added to this estimated timeline, to account for the extra travel distance to remote parts of the country.
‌Express Courier Shipping‌: A flat rate of NZD 12.99 applies to this priority service, with estimated delivery of 1 to 2 working days after dispatch, covering all major urban areas including Auckland, Christchurch, Wellington, and Hamilton. For customers in a rush to get their hands on our new soft scent arrivals, this option ensures you can start enjoying that peaceful untouched New Zealand natural feeling in your home almost immediately.

We also offer fully tracked delivery for all domestic orders, with no untracked shipping options available on our platform, to eliminate the risk of lost parcels and give you full visibility of where your order is at every step of its journey to you.

3. International Shipping Rules

Currently we deliver our signature natural scent products to all eligible international markets including Australia, select Pacific Island nations, and the United Kingdom. International shipping rates are calculated in real time at checkout based on the total weight and volume of your ordered items, and your exact delivery location. Typical estimated delivery windows range from 7 to 14 working days for Australian addresses, and 14 to 21 working days for all other eligible international destinations. Please note that all international customers are responsible for paying any applicable import duties, customs tariffs, or local processing fees charged by your destination country’s border control authorities. We will not be liable for any delays caused by local customs inspection procedures, and we will assist you with all required documentation requests from your local courier to help clear your order through border checks as smoothly as possible.

4. Shipment Tracking & Delivery Related Issues

Once your order is dispatched, you will receive a follow-up email that includes your direct real-time tracking link, accessible at any time through our website’s order lookup page on www.thestockroomltd.com. If your tracking status shows your parcel has been marked as delivered but you have not received your items, please contact our support team within 48 hours of the marked delivery time via phone at +64 9 578 5099‌. Our team will open an official investigation with our courier partner immediately, and we will arrange a free re-dispatch of your full order or a full store credit equal to the value of your purchase if the parcel is confirmed lost during delivery.

If your parcel arrives with visible outer packaging damage, please take clear photos of the unboxing process before you open the parcel, and send these images to our team at rivet@thestockroomltd.com within 7 days of delivery. We will arrange a free replacement of any damaged items at no extra cost to you, no questions asked. We never require customers to send back lightly damaged packaging for quality verification, to save you unnecessary extra shipping effort.

5. Shipping Exclusions & Delivery Commitments

We do not offer delivery services to PO box addresses for all international orders, and we reserve the right to pause shipments temporarily to regions facing severe weather events, public safety emergencies, or widespread courier service disruptions, to ensure the safety of our delivery partners and prevent unnecessary lost parcels. Our team will always keep you fully notified of any potential delays affecting your order, and we will provide regular progress updates until your aromatherapy products arrive safely at your door, ready to fill every corner of your space with that calm, gentle New Zealand vibe you know and love.