Terms of Service – THE STOCKROOM

Effective Date: 17 October 2026

These official Terms of Service form a legally binding agreement between you, the user and customer of our platform, and THE STOCKROOM LIMITED, the small home-grown indoor aromatherapy brand based in Christchurch, New Zealand, whose core mission is to wrap your space in soft, long-lasting natural scents that turn every quiet moment at home into gentle, warm relaxation. By accessing, browsing, or making a purchase through our official e-commerce website located at www.thestockroomltd.com, you confirm that you have read, fully understood, and agree to be bound by every clause outlined in these Terms of Service, in addition to all our official website policies including our Privacy Policy, Refund and Returns Policy, and Shipping Policy published on our platform.

For all official inquiries, dispute notifications, or service related communications, you may reach our dedicated operations team via the following verified contact channels at any time:

Full Legal Entity Name: THE STOCKROOM LIMITED
Official Website: www.thestockroomltd.com
Contact Email: rivet@thestockroomltd.com
Registered Physical Address: 55c Twin Parks Rise, Papakura, 2110, New Zealand
Contact Telephone Number: +64 9 578 5099‌

If you do not agree to any part of these Terms of Service, you must immediately cease all access to our website and refrain from making any purchases through our platform.

1. Core Brand Identity and Service Scope

THE STOCKROOM LIMITED operates [www.thestockroomltd.com] as a direct-to-consumer e-commerce platform dedicated to creating and distributing premium, New Zealand-made aromatherapy products. We are born from a love of the country’s quiet native forests, fresh coastal breezes, and slow, gentle way of life. Every scent blend we craft is made to carry that unmistakable New Zealand calm, drawing inspiration from manuka, native fern, and soft coastal salt air, with our overarching mission to bring that peaceful, untouched New Zealand natural feeling straight into your living room, bedroom, or quiet work corner — turning every ordinary moment at home into a small, refreshing escape.

Our full product catalog includes three core categories: our signature Indoor Fragrance lines designed to turn any personal space into your private retreat, our Car Aromatherapy collection that delivers light, non-overwhelming aroma to fill your vehicle and make every stop-and-go traffic moment feel a little more peaceful and relaxed, and our latest new arrivals that come with adjustable diffuser brightness and balanced, long-lasting essential oil blends built to complement your perfect cozy space. All services provided through our website are limited to the sale, distribution, and post-sale support of these listed products, and no unlicensed resale, redistribution, or commercial use of our brand assets, product formulations, or original scent blends is permitted under these Terms of Service.

2. User Account Registration and Eligibility

To access certain features of our platform including saved wishlists, fast checkout, order history tracking, and exclusive member discounts on new soft scent arrivals, you may choose to create a personal user account on our website. You confirm that you are at least 18 years of age, or hold the legal capacity to enter into a binding contract under the laws of your country of residence, before registering for an account or placing an order on our site.

When creating an account, you agree to provide accurate, complete, and up-to-date personal information including your full legal name, valid contact email address, accurate delivery location details, and active contact phone number. You are fully responsible for maintaining the confidentiality of your account login credentials, including your encrypted account password, and for all activities, order placements, and actions that take place under your registered user account. You must notify our support team immediately via rivet@thestockroomltd.com if you identify any unauthorized access to your account, or any known security breach that compromises your account login details.

We reserve the full right to suspend, temporarily restrict, or permanently terminate your user account at our sole discretion if we detect fraudulent activity, repeated order abuse, submission of false personal information, or any behavior that violates any clause outlined in these Terms of Service. Termination of your account will not invalidate the legal validity of any pending order, existing purchase contract, or unresolved dispute resolution process that was initiated before the account was suspended.

3. Order Placement, Pricing and Payment Terms

Every step of the order placement process on [www.thestockroomltd.com] is designed to be fully transparent for all customers. When you submit an order through our checkout flow, you are making a formal purchase offer to THE STOCKROOM LIMITED for the products you have added to your cart, at the listed displayed price on the checkout page. All product prices shown on our website are denominated in New Zealand Dollars (NZD) unless explicitly marked otherwise for international customer regions, and all prices are inclusive of applicable New Zealand Goods and Services Tax (GST) for domestic orders, unless clearly stated otherwise on the product listing.

We take all reasonable measures to ensure that all product details, scent descriptions, diffuser specifications, and pricing information published on our website are 100% accurate. However, rare typographical errors, system glitches, or unforeseen pricing inaccuracies may occasionally occur. If we identify that the listed price of any product on your submitted order is materially incorrect, we will contact you within 2 working days to notify you of the error, present you the option to cancel your order for a full 100% refund of any payment you have made, or confirm the corrected price to proceed with your order. We will not be legally obligated to fulfill any order that was submitted at a materially incorrect erroneous price, even if your order has already received an automated confirmation email from our system.

All payments for orders must be processed through our approved, PCI-compliant third-party payment gateways. We do not store full credit card, debit card, or sensitive payment instrument data on our own servers, and all payment transactions are encrypted end-to-end to ensure maximum security for your financial information. By submitting a payment, you confirm that you are the legal authorized holder of the payment method you have used, and that there are sufficient available funds to cover the full cost of your order, including all applicable shipping fees, customs duties for international orders, and any additional service charges clearly stated at checkout.

After your payment is successfully confirmed, you will receive an automated order confirmation email from our system. This confirmation email only verifies that we have received your order submission, and does not constitute a formal acceptance of your purchase offer. We formally accept your order only after our internal quality check team has completed pre-dispatch product inspection, and your order is marked as “Dispatched” in our order management system. If any product in your order is out of stock or unavailable after your order is submitted, we will contact you promptly to offer suitable alternatives, a partial refund, or a full store credit equal to the full value of the out-of-stock items.

4. Intellectual Property Rights

All content published on [www.thestockroomltd.com] is the exclusive intellectual property of THE STOCKROOM LIMITED, and is protected under New Zealand Copyright Act 1994, international intellectual property treaties, and all applicable global copyright regulations. This protected content includes, but is not limited to all original brand copy, product scent descriptions, product photography, graphic design assets, website layout code, original scent formulation documentation, video content, blog posts, and all written materials that tell the story of our brand’s connection to New Zealand’s native landscapes.

You are permitted to access, view, and make personal temporary copies of pages on our website for your personal, non-commercial use only, for the sole purpose of browsing our product catalog and placing orders for personal household use. No user is permitted to reproduce, distribute, publicly display, modify, republish, frame, or use any of our protected intellectual property content for any commercial, resale, or third-party purpose, without our explicit written prior approval from our registered office at 55c Twin Parks Rise, Papakura, 2110, New Zealand.

Any unauthorized resale of our purchased products for commercial profit on third-party marketplaces, social media platforms, or independent e-commerce stores is strictly prohibited under these Terms of Service. If we identify any individual or entity reselling our THE STOCKROOM products without our formal written distribution authorization, we reserve the right to pursue full legal remedies under New Zealand trade law, including permanent injunctions, seizure of counterfeit or unauthorized stock, and claiming full compensation for any commercial losses incurred by our brand as a result of this unauthorized activity.

5. User Conduct and Platform Usage Rules

By using our website, you agree that you will not:

Use our platform for any illegal, unauthorized, or fraudulent purpose, including submitting fake orders, making false payment chargeback claims with no legitimate justification, or creating multiple fake user accounts to abuse promotional offers
Attempt to gain unauthorized access to our website server infrastructure, other users’ account data, or any restricted internal administrative systems of THE STOCKROOM LIMITED, through hacking, password mining, or any other malicious technical means
Upload, transmit, or distribute any malicious software, computer viruses, or harmful code that is designed to disrupt, damage, or limit the functionality of our website or related internet connected equipment
Copy, scrape, or harvest product data, customer contact information, or website content through automated bots, crawlers, or scrapers without our explicit written permission
Post or distribute any defamatory, offensive, discriminatory, or illegal content through our website’s product review section, contact forms, or any other interactive feature on our platform, that harms the reputation of our brand or infringes on the legal rights of other third parties

We reserve the right to immediately remove any user-submitted content that violates these usage rules, restrict your IP address from accessing our website, and terminate any associated user accounts without prior notification, if we determine that your conduct poses a security risk to our platform, our team, or our other customers.

6. Product Descriptions and Liability Limitations

We put all reasonable effort to ensure that every product description, scent profile, diffuser performance specification, and product image published on our website is as accurate as possible. However, slight natural variations in scent intensity may occur between batches of hand-blended essential oil products, as all our blends are hand crafted in small quantities in New Zealand using natural native plant extracts from local sustainable suppliers. These minor natural variations do not constitute a product defect, and are considered part of the unique character of our hand made New Zealand products.

Our aromatherapy products are designed and manufactured for personal household or vehicle use only. You agree to use all our purchased products strictly in line with the included user manual instructions, safety guidelines, and labeled usage warnings. We will not be held liable for any injury, property damage, or adverse health effects incurred as a result of improper product use, misuse of our products outside of their intended designed purpose, or failure to follow printed safety instructions provided with your delivered order.

To the maximum extent permitted under New Zealand consumer protection law, THE STOCKROOM LIMITED excludes all implied warranties of merchantability and fitness for a specific purpose that are not explicitly stated in these Terms of Service. Our total aggregate liability for any claim related to your order or use of our website will never exceed the total purchase price you paid for the specific order that gives rise to the claim. Nothing in this clause is intended to restrict or remove any of your non-waivable statutory rights under the New Zealand Consumer Guarantees Act, which all our customers are fully entitled to exercise.

7. Policy Updates and Agreement Modifications

We reserve the right to update, modify, or adjust these Terms of Service at any time to reflect changes to our business operations, new product line launches, updated regulatory requirements under New Zealand law, or improvements to our website service features. When we make material changes to these Terms of Service, we will update the effective date listed at the top of this page, and post a prominent notification banner on the homepage of [www.thestockroomltd.com] to alert all users of the upcoming changes.

Any material revised Terms of Service will take effect 7 calendar days after the revised version is published on our website. Your continued access to our website and placement of new orders after this effective date will be considered as your formal acceptance of all revised clauses in the updated Terms of Service. If you do not agree with the modified updated terms, you must discontinue all access to our platform and refrain from placing any new orders after the changes go into effect.

8. Governing Law and Dispute Resolution

These Terms of Service are governed exclusively by the laws of New Zealand, and any dispute, claim, or controversy arising out of or related to your use of our website, your purchase of our products, or the interpretation of these terms will fall under the exclusive jurisdiction of the New Zealand courts.

Before initiating any formal legal proceedings, both parties agree to first attempt to resolve any dispute through good faith direct negotiation for a minimum period of 30 working days. If any customer has a concern related to their order, product, or our service, they can contact our support team via rivet@thestockroomltd.com, and our team will review your case thoroughly and work with you in good faith to reach a fair, mutually acceptable resolution that aligns with New Zealand consumer protection rules.

If a dispute cannot be resolved through direct negotiation, both parties agree that all formal dispute resolution processes will be conducted within New Zealand, and any final settlement or judgement will be enforced in line with local New Zealand legal frameworks.

9. General Provisions

These Terms of Service, paired with our published Privacy Policy, Refund and Returns Policy, and Shipping Policy, constitute the full entire legal agreement between you and THE STOCKROOM LIMITED, superseding all prior oral or written understandings, communications, or agreements related to your use of our e-commerce website. No failure by our brand to enforce any clause outlined in these Terms of Service will constitute a formal waiver of that clause or our right to enforce that term at a later date.

If any individual clause of these Terms of Service is found to be invalid, unenforceable, or illegal by a competent New Zealand court of law, all remaining clauses of the agreement will remain in full legal force and effect, and will continue to be binding on both parties. All official communications related to this Terms of Service agreement will be delivered to you via the email address you registered with on our account, or published directly on our www.thestockroomltd.com website.